Intermittent learner ordering issues

Incident Report for Parchment

Resolved

This incident has been resolved.

Posted Nov 22, 2021 - 07:46 PST

Update

We are continuing to monitor for any further issues.

Posted Oct 15, 2021 - 10:37 PDT

Monitoring

We have been working with our partner Ellucian to identify the issue. Presently, the API is responding within acceptable limits and ordering appears to be back to normal. We will continue to monitor the situation and engage our partner as necessary.

Posted Oct 15, 2021 - 10:37 PDT

Investigating

We are currently experiencing an issue with unresponsive Ellucian APIs that is impacting the learner order experience.

Posted Oct 15, 2021 - 08:46 PDT

This incident affected: Consumer (Login).