Intermittent service failures

Incident Report for Parchment

Resolved

This incident has been resolved.

Posted Sep 01, 2021 - 10:01 PDT

Monitoring

Our upstream vendor has implemented a fix and we are monitoring recovery.

Posted Aug 31, 2021 - 16:05 PDT

Update

We have implemented a temporary routing change to bypass our upstream providers connectivity issues.

Posted Aug 31, 2021 - 14:50 PDT

Identified

This issue is primarily impacting our payment page, though other services are also impacted to a lesser degree.

Posted Aug 31, 2021 - 13:12 PDT

Update

We are experiencing network performance degradation due to a vendor.

Posted Aug 31, 2021 - 11:45 PDT

Investigating

We are currently experiencing network issues intermittently impacting application availability.

Posted Aug 31, 2021 - 11:33 PDT

This incident affected: Consumer (Login, Ordering), Integrations (Ellucian eTranscripts, eScrip-Safe Printer, RoboRegistrar), and Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, Parchment Analyze/Recruit.