Intermittent issue with the Member Search Function

Incident Report for Parchment

Resolved

An infrastructure change was pushed to production that broke api.parchment.com and all of P7 at ~10:30am PST. Conflicting changes were pushed to production
Resolution: Production Engineering pushed a manual change to resolve the outage at 11:17am PST
Outage Duration: 47min

Posted Jun 03, 2022 - 11:46 PDT

Investigating

We are receiving reports of intermittent issues with the member search function, errors with integration APIs and the To-Do List not uploading. Our team is aware and is working to resolve this issues as quickly as possible.

Posted Jun 03, 2022 - 10:59 PDT

This incident affected: Consumer (Login, Ordering) and Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR.