Identified - We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Apr 23, 2025 - 15:24 UTC
Investigating - Please be aware that Canadian mail and parcel processing and delivery will not occur for the entire duration of the Canadian national strike, and some Canadian post offices will be closed.
Sep 26, 2025 - 14:05 UTC
Identified - Due to processing issues on the SPEEDE server transcripts and acknowledgements may be delayed. We're coordinating with the National Student Clearinghouse team to resolve the delay in their processing as quickly as possible.
Jul 23, 2025 - 19:49 UTC
Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.
Consumer
Operational
90 days ago
100.0
% uptime
Today
Login
Operational
90 days ago
100.0
% uptime
Today
Ordering
Operational
90 days ago
100.0
% uptime
Today
Payment / JPMChase
Operational
90 days ago
100.0
% uptime
Today
Parchment Award - Transcript Services
Operational
90 days ago
100.0
% uptime
Today
Parchment Award - Diploma, Certificate, Badge, CLR
Operational
90 days ago
100.0
% uptime
Today
Parchment Analyze/Recruit
Operational
90 days ago
99.98
% uptime
Today
Course and Credit Solutions (Quottly) - Web Application
Operational
90 days ago
100.0
% uptime
Today
Course and Credit Solutions (Quottly) - Integration
Operational
90 days ago
100.0
% uptime
Today
Integrations
Operational
90 days ago
100.0
% uptime
Today
Ellucian eTranscripts
Operational
90 days ago
100.0
% uptime
Today
eScrip-Safe Printer
Operational
90 days ago
100.0
% uptime
Today
RoboRegistrar
Operational
90 days ago
100.0
% uptime
Today
Supporting Services
Operational
90 days ago
100.0
% uptime
Today
FedEx
Operational
90 days ago
100.0
% uptime
Today
USPS
Operational
90 days ago
100.0
% uptime
Today
Parchment Print
Operational
90 days ago
100.0
% uptime
Today
Parchment Support
Operational
90 days ago
100.0
% uptime
Today
Salesforce / Parchment Help Center
Operational
90 days ago
100.0
% uptime
Today
GlobalSign
Operational
90 days ago
100.0
% uptime
Today
Internal Notices
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
After monitoring an applied fix, performance has been stable for the past several hours. Order processing is operating nominally.
Oct 27, 19:22 UTC
Investigating -
We are investigating a potential issue with the Parchment service where orders are slowly processing, more information will be shared here as it becomes available.
Oct 27, 14:29 UTC
Resolved -
Over the weekend of monitoring, resolution for this incident has remained stable. This incident is resolved.
Oct 27, 14:26 UTC
Monitoring -
Award jobs are now processing nominally, we will continue to monitor the situation.
Oct 22, 20:22 UTC
Investigating -
We are investigating an issue where orders are successfully submitted but not processing, we will provide more information as it becomes available.
Oct 22, 13:38 UTC
Resolved -
This incident has been resolved.
Oct 23, 13:31 UTC
Investigating -
We are investigating an issue with the parchment.com website where some users are unable to reach parchment.com intermittently. More information will be posted as available.
Oct 22, 20:15 UTC