Parchment Real-Time System Status
Identified - We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Apr 23, 2025 - 15:24 UTC

About This Site

Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.

Consumer Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Ordering Operational
90 days ago
100.0 % uptime
Today
Payment / JPMChase Operational
90 days ago
100.0 % uptime
Today
Parchment Award - Transcript Services Operational
90 days ago
100.0 % uptime
Today
Parchment Award - Diploma, Certificate, Badge, CLR Operational
90 days ago
100.0 % uptime
Today
Parchment Analyze/Recruit Operational
90 days ago
100.0 % uptime
Today
Course and Credit Solutions (Quottly) - Web Application Operational
90 days ago
100.0 % uptime
Today
Course and Credit Solutions (Quottly) - Integration Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Ellucian eTranscripts Operational
90 days ago
100.0 % uptime
Today
eScrip-Safe Printer Operational
90 days ago
100.0 % uptime
Today
RoboRegistrar Operational
90 days ago
100.0 % uptime
Today
Supporting Services Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
USPS Operational
90 days ago
100.0 % uptime
Today
Parchment Print Operational
90 days ago
100.0 % uptime
Today
Parchment Support Operational
90 days ago
100.0 % uptime
Today
Salesforce / Parchment Help Center Operational
90 days ago
100.0 % uptime
Today
GlobalSign Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

Unresolved incident: Longer than normal backlogs in International Customs Offices.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Resolved - This incident has been resolved.
Apr 17, 14:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 22:00 UTC
Investigating - We are investigating an issue with the "Add Verified ID" mechanism for admins.
Apr 16, 21:06 UTC
Apr 16, 2025
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
Completed - The scheduled maintenance has been completed.
Apr 12, 20:46 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 12, 20:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 18:00 UTC
Scheduled - We will be performing an infrastructure update to support our objectives of improving our reliability and scalability. Parchment services will be unavailable during this maintenance window.
Apr 8, 18:48 UTC