Limited Consumer Support Hours

Incident Report for Parchment Inc

Investigating

Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.

Posted Aug 17, 2026 - 16:59 UTC

This incident affects: Parchment Award - Transcript Services and Parchment Award - Diploma, Certificate, Badge, CLR.