Identified - The holiday season is upon us. The Parchment team, and specifically Parchment Support, will be closed or providing limited services on the following dates: 11/25 CLOSED 11/26 CLOSED 12/10 Expect some delays in support for administrators and students on 12/9 and 12/10 as we travel to gather in person for our annual employee meeting and holiday party being held on 12/10. There will be no phone support for students / test takers on 12/10. Students can submit a web case through www.parchment.com for assistance. Parchment Print will operate as usual. 12/24 CLOSED 12/31 CLOSED Best wishes from the Parchment Support team for a happy and healthy holiday season!
Nov 22, 07:50 PST
Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.
Resolved -
This incident has been resolved.
Nov 22, 07:46 PST
Update -
We are continuing to monitor for any further issues.
Oct 15, 10:37 PDT
Monitoring -
We have been working with our partner Ellucian to identify the issue. Presently, the API is responding within acceptable limits and ordering appears to be back to normal. We will continue to monitor the situation and engage our partner as necessary.
Oct 15, 10:37 PDT
Investigating -
We are currently experiencing an issue with unresponsive Ellucian APIs that is impacting the learner order experience.
Oct 15, 08:46 PDT
Resolved -
This incident has been resolved.
Nov 22, 07:45 PST
Identified -
Due to staffing shortages within Parchment's Print Operations we are currently delayed in processing diploma requests (both for new issuances, and for reprints / release from hold on prior issuances). We are working to bring our production back within our standard level of service. At this time Members and Graduates should expect up to a 10 day delay on processing. We apologize for the inconvenience and are working to improve processes to avoid similar delays in the future.
Oct 7, 13:57 PDT