Parchment Real-Time System Status
Limited Consumer Support Hours
Investigating - Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.
Aug 17, 2026 - 16:59 UTC

About This Site

Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.

Uptime over the past 90 days. View historical uptime.
Consumer Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Ordering Operational
90 days ago
100.0 % uptime
Today
Payment / JPMChase Operational
90 days ago
100.0 % uptime
Today
Parchment Award - Transcript Services Operational
90 days ago
100.0 % uptime
Today
Parchment Award - Diploma, Certificate, Badge, CLR Operational
90 days ago
100.0 % uptime
Today
Parchment Analyze/Recruit Operational
90 days ago
100.0 % uptime
Today
Course and Credit Solutions (Quottly) - Web Application Operational
90 days ago
100.0 % uptime
Today
Course and Credit Solutions (Quottly) - Integration Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Ellucian eTranscripts Operational
90 days ago
100.0 % uptime
Today
eScrip-Safe Printer Operational
90 days ago
100.0 % uptime
Today
RoboRegistrar Operational
90 days ago
100.0 % uptime
Today
Supporting Services Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
USPS Operational
90 days ago
100.0 % uptime
Today
Parchment Print Operational
90 days ago
100.0 % uptime
Today
Parchment Support Operational
90 days ago
100.0 % uptime
Today
Salesforce / Parchment Help Center Operational
90 days ago
100.0 % uptime
Today
GlobalSign Operational
90 days ago
100.0 % uptime
Today
Parchment Pathways K-12 District Transfer Operational
90 days ago
100.0 % uptime
Today
Email Notification Service Operational
90 days ago
100.0 % uptime
Today
Search Clusters & NoSQL Storage Operational
90 days ago
100.0 % uptime
Today
SMS & Phone Services Operational
90 days ago
100.0 % uptime
Today
Parchment Pathways K-12 Enroll Operational
90 days ago
100.0 % uptime
Today
Email Notification Service Operational
90 days ago
100.0 % uptime
Today
GIS Integration Operational
90 days ago
100.0 % uptime
Today
Search Clusters & NoSQL Storage Operational
90 days ago
100.0 % uptime
Today
SMS & Phone Services Operational
90 days ago
100.0 % uptime
Today
Parchment Pathways K-12 Lottery Operational
90 days ago
100.0 % uptime
Today
Email Notification Service Operational
90 days ago
100.0 % uptime
Today
GIS Integration Operational
90 days ago
100.0 % uptime
Today
Search Clusters & NoSQL Storage Operational
90 days ago
100.0 % uptime
Today
SMS & Phone Services Operational
90 days ago
100.0 % uptime
Today
ScribOrder Operational
90 days ago
100.0 % uptime
Today
Credit Card Processing Operational
90 days ago
100.0 % uptime
Today
Email Notification Service Operational
90 days ago
100.0 % uptime
Today
IP Printing & Digital Signing Operational
90 days ago
100.0 % uptime
Today
ScribCheck Operational
90 days ago
100.0 % uptime
Today
SMS & Phone Services Operational
90 days ago
100.0 % uptime
Today
Search Clusters & NoSQL Storage Operational
90 days ago
100.0 % uptime
Today
Etrans System Operational
90 days ago
100.0 % uptime
Today
Parchment Award Document Management Operational
90 days ago
100.0 % uptime
Today
Annotation Services Operational
90 days ago
100.0 % uptime
Today
Document Import Services Operational
90 days ago
100.0 % uptime
Today
Search Clusters & NoSQL Storage Operational
90 days ago
100.0 % uptime
Today
Viewer Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 20, 2026

No incidents reported today.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

Unresolved incident: Limited Consumer Support Hours.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

Quottly Platform Maintenance
Completed - The scheduled maintenance has been completed.
Aug 15, 20:47 UTC
Verifying - Verification is currently underway for the maintenance items.
Aug 15, 20:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 19:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 13, 16:32 UTC

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

Regular Maintenance
Completed - The scheduled maintenance has been completed.
Aug 8, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 6, 21:50 UTC

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

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