Monitoring - A fix has been implemented and we are monitoring the results.
Jan 7, 13:08 PST
Investigating - We have been notified of delays in some pages loading within the parchment application. We are currently investigating what could be causing these intermittent delays that users may be experiencing.
Jan 3, 08:08 PST
Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.
Resolved -
This issue has been resolved however Members may need to resend files sent through IPP or K12 SIS integration between 8:20a and 10a PT
Jan 24, 10:15 PST
Investigating -
We are currently investigating a potential issue affecting the use of IPP printer,, RoboRegistrar, and K12 SIS integrations. We will provide an update as soon as one is available.
Jan 24, 09:52 PST
Resolved -
Our print operations capacity has been fully restored as of 11am MST Thursday and we expect to catch up on all print transcript orders by the end of our evening shift today. This means there may still be a one day delay on some portion of transcript orders processed today, but by tomorrow we will be back to our usual operating standards. Thank you for your patience.
Jan 20, 10:34 PST
Update -
This situation is ongoing as of Tuesday Jan 18. We are working with our equipment vendors on needed repairs. Transcripts are roughly one day behind in being mailed. We will provide additional updates as they are available.
Jan 18, 07:33 PST
Identified -
Hardware failures within the Parchment print room have disrupted the normal workflow of transcript printing and may result in some delays. Administrators may see orders in a pending status for longer than the typical timeframe while we await repairs and work to get caught up through the evening. No action is required by school personnel. Parchment support staff are unable to provide updates on or expedite specific orders at this time. All orders will be printed as soon as we are able.
Jan 14, 09:28 PST