Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.
Consumer
Operational
90 days ago
100.0
% uptime
Today
Login
Operational
90 days ago
100.0
% uptime
Today
Ordering
Operational
90 days ago
100.0
% uptime
Today
Payment / JPMChase
Operational
90 days ago
100.0
% uptime
Today
Parchment Award - Transcript Services
Operational
90 days ago
99.98
% uptime
Today
Parchment Award - Diploma, Certificate, Badge, CLR
Operational
90 days ago
99.98
% uptime
Today
Parchment Analyze/Recruit
Operational
90 days ago
100.0
% uptime
Today
Course and Credit Solutions (Quottly) - Web Application
Operational
90 days ago
100.0
% uptime
Today
Course and Credit Solutions (Quottly) - Integration
Operational
90 days ago
100.0
% uptime
Today
Integrations
Operational
90 days ago
99.95
% uptime
Today
Ellucian eTranscripts
Operational
90 days ago
100.0
% uptime
Today
eScrip-Safe Printer
Operational
90 days ago
100.0
% uptime
Today
RoboRegistrar
Operational
90 days ago
99.86
% uptime
Today
Supporting Services
Operational
90 days ago
99.98
% uptime
Today
FedEx
Operational
90 days ago
100.0
% uptime
Today
USPS
Operational
90 days ago
100.0
% uptime
Today
Parchment Print
Operational
90 days ago
100.0
% uptime
Today
Parchment Support
Operational
90 days ago
100.0
% uptime
Today
Salesforce / Parchment Help Center
Operational
90 days ago
100.0
% uptime
Today
GlobalSign
Operational
90 days ago
99.93
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Thank you for your patience. We were able to complete our meeting quickly and all support services are now operational.
Jul 25, 14:46 UTC
Investigating -
The Parchment support team will be in a company wide meeting from 10:30-11:30 Eastern today July 25, 2024. During this time web case submission will be available but phone support will be paused.
Jul 25, 14:24 UTC
Resolved -
This incident has been resolved.
Jul 16, 23:53 UTC
Monitoring -
Administrative Phone Support will be temporarily unavailable from 4:45 PM CST - 6:15 PM CST for a company meeting. Please feel fill to submit a support case through our application during this time. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.
Jul 16, 15:27 UTC
Resolved -
This incident has been resolved.
Jul 15, 20:56 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 15, 20:37 UTC
Investigating -
Parchment is investigating partial outages for internal services. More details will be posted as new information is available.
Jul 15, 20:27 UTC
Completed -
The scheduled maintenance has been completed.
Jul 13, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 19:00 UTC
Scheduled -
We will be undergoing scheduled maintenance during this time.
Jul 13, 15:24 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 15:24 UTC
Scheduled -
Maintenance was incorrectly scheduled and will begin at 12PM PST (7PM UTC).
Jul 13, 15:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 12:00 UTC
Scheduled -
We will be performing an infrastructure update to support our objectives of improving our reliability and scalability. We expect impact to be minimal.
Jul 3, 15:06 UTC