Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.
Resolved -
All processes related to ordering through TranscriptsPlus have been fully restored. Any fees that were incorrectly applied to orders will be returned to the requestor. There is no need to contact Parchment on behalf of requestors. We are working through that process now. Thank you for your patience.
Jun 23, 12:01 PDT
Investigating -
We are aware of issues with the TranscriptsPlus order form including inability to e-sign the FERPA Authorization and other inconsistencies. We are investigating and will provide an update as soon as it is available.
Jun 23, 07:18 PDT
Resolved -
We have resolved the issue impacting the displayed status of Parchment Print Transcripts. In addition, our equipment has been fully restored. With today's mail we will be full caught up on all outstanding transcripts. Thank you for your patience.
Jun 22, 10:09 PDT
Investigating -
Parchment discovered today that for some period an error has been preventing printed transcripts from displaying an updated status within the Parchment system. This has resulted in the appearance that transcripts have not printed + mailed when in fact they have. We are working to resolve this issue. To add to this, today we are experiencing an equipment failure. We are working with our equipment vendor today but expect today's mail to be delayed by one business day.
Jun 21, 13:52 PDT
Completed -
The scheduled maintenance has been completed.
Jun 15, 13:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 09:00 PDT
Scheduled -
Transcripts Plus faxing service will be intermittently unavailable on June 15 while we migrate some hardware. If you receive a busy signal please try again later. We will update the status page when the service is fully restored.
Jun 14, 11:25 PDT