Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.
Consumer
Operational
90 days ago
100.0
% uptime
Today
Login
Operational
90 days ago
100.0
% uptime
Today
Ordering
Operational
90 days ago
100.0
% uptime
Today
Payment / JPMChase
Operational
90 days ago
100.0
% uptime
Today
Parchment Award - Transcript Services
Operational
90 days ago
100.0
% uptime
Today
Parchment Award - Diploma, Certificate, Badge, CLR
Operational
90 days ago
100.0
% uptime
Today
Parchment Analyze/Recruit
Operational
90 days ago
100.0
% uptime
Today
Course and Credit Solutions (Quottly) - Web Application
Operational
90 days ago
100.0
% uptime
Today
Course and Credit Solutions (Quottly) - Integration
Operational
90 days ago
100.0
% uptime
Today
Integrations
Operational
90 days ago
100.0
% uptime
Today
Ellucian eTranscripts
Operational
90 days ago
100.0
% uptime
Today
eScrip-Safe Printer
Operational
90 days ago
100.0
% uptime
Today
RoboRegistrar
Operational
90 days ago
100.0
% uptime
Today
Supporting Services
Operational
90 days ago
100.0
% uptime
Today
FedEx
Operational
90 days ago
100.0
% uptime
Today
USPS
Operational
90 days ago
100.0
% uptime
Today
Parchment Print
Operational
90 days ago
100.0
% uptime
Today
Parchment Support
Operational
90 days ago
100.0
% uptime
Today
Salesforce / Parchment Help Center
Operational
90 days ago
100.0
% uptime
Today
GlobalSign
Operational
90 days ago
100.0
% uptime
Today
Parchment Pathways K-12 District Transfer
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
Parchment Pathways K-12 Enroll
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
GIS Integration
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
Parchment Pathways K-12 Lottery
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
GIS Integration
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
ScribOrder
Operational
90 days ago
100.0
% uptime
Today
Credit Card Processing
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
IP Printing & Digital Signing
Operational
90 days ago
100.0
% uptime
Today
ScribCheck
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
Etrans System
Operational
90 days ago
100.0
% uptime
Today
Parchment Award Document Management
Operational
90 days ago
100.0
% uptime
Today
Annotation Services
Operational
90 days ago
100.0
% uptime
Today
Document Import Services
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
Viewer
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Jun 22, 13:38 UTC
Update -
We are continuing to work on a fix for this issue.
Jun 18, 23:03 UTC
Identified -
Parchment Support will be closed on Friday in observance of Juneteenth. Standard support coverage will resume on Monday, June 22.
Jun 18, 23:00 UTC
Resolved -
ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.
Jun 16, 14:48 UTC
Investigating -
Notice: Learner Chat Currently Unavailable
To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature.
We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.
May 5, 17:21 UTC