Investigating - Notice: Learner Chat Currently Unavailable
To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature.
We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.
May 05, 2026 - 17:21 UTC
Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.
Consumer
Operational
90 days ago
99.99
% uptime
Today
Login
Operational
90 days ago
99.99
% uptime
Today
Ordering
Operational
90 days ago
100.0
% uptime
Today
Payment / JPMChase
Operational
90 days ago
100.0
% uptime
Today
Parchment Award - Transcript Services
Operational
90 days ago
99.99
% uptime
Today
Parchment Award - Diploma, Certificate, Badge, CLR
Operational
90 days ago
99.99
% uptime
Today
Parchment Analyze/Recruit
Operational
90 days ago
99.99
% uptime
Today
Course and Credit Solutions (Quottly) - Web Application
Operational
90 days ago
100.0
% uptime
Today
Course and Credit Solutions (Quottly) - Integration
Operational
90 days ago
100.0
% uptime
Today
Integrations
Operational
90 days ago
100.0
% uptime
Today
Ellucian eTranscripts
Operational
90 days ago
100.0
% uptime
Today
eScrip-Safe Printer
Operational
90 days ago
100.0
% uptime
Today
RoboRegistrar
Operational
90 days ago
100.0
% uptime
Today
Supporting Services
Operational
90 days ago
100.0
% uptime
Today
FedEx
Operational
90 days ago
100.0
% uptime
Today
USPS
Operational
90 days ago
100.0
% uptime
Today
Parchment Print
Operational
90 days ago
100.0
% uptime
Today
Parchment Support
Operational
90 days ago
100.0
% uptime
Today
Salesforce / Parchment Help Center
Operational
90 days ago
100.0
% uptime
Today
GlobalSign
Operational
90 days ago
100.0
% uptime
Today
Parchment Pathways K-12 District Transfer
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
Parchment Pathways K-12 Enroll
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
GIS Integration
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
Parchment Pathways K-12 Lottery
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
GIS Integration
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
ScribOrder
Operational
90 days ago
100.0
% uptime
Today
Credit Card Processing
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
IP Printing & Digital Signing
Operational
90 days ago
100.0
% uptime
Today
ScribCheck
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
Etrans System
Operational
90 days ago
100.0
% uptime
Today
Parchment Award Document Management
Operational
90 days ago
100.0
% uptime
Today
Annotation Services
Operational
90 days ago
100.0
% uptime
Today
Document Import Services
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
Viewer
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
All Canvas environments are available.
May 11, 22:35 UTC
Update -
Canvas is now available for most users and Canvas Beta and Canvas Test remain in maintenance. We are continuing to monitor all of our other product environments, including Parchment. We continue to see no reason to believe any Parchment resources have been impacted. Any changes to that status will be reflected here.
May 8, 05:22 UTC
Update -
We are continuing to investigate.
May 8, 05:20 UTC
Investigating -
While Canvas, Canvas Beta and Canvas test are currently unavailable, we are simultaneously monitoring all of our other product environments, including Parchment. We continue to see no reason to believe any Parchment resources have been impacted. Any changes to that status will be reflected here.
May 7, 22:36 UTC
Resolved -
This incident has been resolved and we will continue to monitor login times.
May 11, 19:16 UTC
Investigating -
We are currently investigating slow login times that sometimes results in an error. Please try again if you receive this error.
May 11, 16:40 UTC
Resolved -
This incident has been resolved.
May 6, 22:16 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 5, 18:24 UTC
Identified -
We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.
May 5, 16:41 UTC
Resolved -
A fix has been implemented and all formats of phone numbers are accepted.
May 6, 15:04 UTC
Identified -
We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).
May 5, 15:43 UTC
May 5, 2026
Unresolved incident: Notice: Learner Chat Currently Unavailable.