Resolved -
This incident has been resolved.
May 27, 21:43 UTC
Monitoring -
After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.
May 27, 20:20 UTC
Update -
We are continuing to investigate this issue.
May 27, 19:42 UTC
Update -
We are continuing to investigate this issue.
May 27, 18:24 UTC
Update -
We are continuing to investigate this issue.
May 27, 17:18 UTC
Investigating -
We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.
May 27, 15:58 UTC
Update -
Our team is closely monitoring our system for any further issues.
May 27, 14:00 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 26, 21:58 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 26, 21:32 UTC
Update -
We are continuing to investigate this issue.
May 26, 21:21 UTC
Update -
Our investigation is ongoing. We'll share further updates as more information becomes available.
May 26, 20:08 UTC
Update -
We are continuing to investigate this issue.
May 26, 17:42 UTC
Update -
We are continuing to investigate this issue.
May 26, 17:40 UTC
Investigating -
We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.
May 26, 16:36 UTC