Identified - Due to processing issues on the SPEEDE server transcripts and acknowledgements may be delayed. We're coordinating with the National Student Clearinghouse team to resolve the delay in their processing as quickly as possible.
Jul 23, 2025 - 19:49 UTC
Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.
Consumer
Operational
90 days ago
99.97
% uptime
Today
Login
Operational
90 days ago
100.0
% uptime
Today
Ordering
Operational
90 days ago
99.93
% uptime
Today
Payment / JPMChase
Operational
90 days ago
100.0
% uptime
Today
Parchment Award - Transcript Services
Operational
90 days ago
100.0
% uptime
Today
Parchment Award - Diploma, Certificate, Badge, CLR
Operational
90 days ago
100.0
% uptime
Today
Parchment Analyze/Recruit
Operational
90 days ago
100.0
% uptime
Today
Course and Credit Solutions (Quottly) - Web Application
Operational
90 days ago
99.98
% uptime
Today
Course and Credit Solutions (Quottly) - Integration
Operational
90 days ago
99.98
% uptime
Today
Integrations
Operational
90 days ago
100.0
% uptime
Today
Ellucian eTranscripts
Operational
90 days ago
100.0
% uptime
Today
eScrip-Safe Printer
Operational
90 days ago
100.0
% uptime
Today
RoboRegistrar
Operational
90 days ago
100.0
% uptime
Today
Supporting Services
Operational
90 days ago
100.0
% uptime
Today
FedEx
Operational
90 days ago
100.0
% uptime
Today
USPS
Operational
90 days ago
100.0
% uptime
Today
Parchment Print
Operational
90 days ago
100.0
% uptime
Today
Parchment Support
Operational
90 days ago
100.0
% uptime
Today
Salesforce / Parchment Help Center
Operational
90 days ago
100.0
% uptime
Today
GlobalSign
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
All backlogged orders have been processed and new orders are being fulfilled as expected.
Dec 1, 21:25 UTC
Monitoring -
We have implemented a fix and see orders from earlier in the day beginning to process. We anticipate that things will return to normal within the next 2 hours at current rates.
Dec 1, 19:46 UTC
Investigating -
We are investigating an issue where orders are appearing as delayed or unprocessed in our systems, we will post more information as it becomes available.
Dec 1, 16:56 UTC
Resolved -
This incident has been resolved.
Nov 22, 05:28 UTC
Update -
We are continuing to work on a fix for this issue.
Nov 21, 21:16 UTC
Identified -
We are investigating an issue where traffic requests starting at either parchment.com or needmytranscript.com (without www.) is inconsistently redirecting. Traffic to www.parchment.com should continue to function as expected. We will post more info as it becomes available.
Nov 21, 15:52 UTC