All Systems Operational

About This Site

Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.

Uptime over the past 90 days. View historical uptime.
Consumer Operational
Login Operational
Ordering Operational
Payment / JPMChase Operational
Parchment Award - Transcript Services Operational
Parchment Award - Diploma, Certificate, Badge, CLR Operational
Parchment Analyze/Recruit Operational
Course and Credit Solutions (Quottly) - Web Application Operational
Course and Credit Solutions (Quottly) - Integration Operational
Integrations Operational
Ellucian eTranscripts Operational
eScrip-Safe Printer Operational
RoboRegistrar Operational
Supporting Services Operational
FedEx Operational
USPS Operational
Parchment Print Operational
Parchment Support Operational
Salesforce / Parchment Help Center Operational
GlobalSign Operational
Parchment Pathways K-12 District Transfer Operational
Email Notification Service Operational
Search Clusters & NoSQL Storage Operational
SMS & Phone Services Operational
Parchment Pathways K-12 Enroll Operational
Email Notification Service Operational
GIS Integration Operational
Search Clusters & NoSQL Storage Operational
SMS & Phone Services Operational
Parchment Pathways K-12 Lottery Operational
Email Notification Service Operational
GIS Integration Operational
Search Clusters & NoSQL Storage Operational
SMS & Phone Services Operational
ScribOrder Operational
Credit Card Processing Operational
Email Notification Service Operational
IP Printing & Digital Signing Operational
ScribCheck Operational
SMS & Phone Services Operational
Search Clusters & NoSQL Storage Operational
Etrans System Operational
Parchment Award Document Management Operational
Annotation Services Operational
Document Import Services Operational
Search Clusters & NoSQL Storage Operational
Viewer Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

Login Issues
Resolved - This incident has been resolved. We will continue to monitor site activity.
Sep 10, 21:45 UTC
Investigating - We are currently investigating an issue with users getting an error logging into the website.
Sep 10, 21:19 UTC

Sep 9, 2026

Limited Consumer Support Hours
Resolved - This incident has been resolved.
Sep 9, 14:48 UTC
Investigating - Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.
Aug 17, 16:59 UTC

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

MFA code emails not being sent
Resolved - This incident has been resolved.
Sep 4, 18:58 UTC
Monitoring - A fix has been implemented by the service and we're currently monitoring results.
Sep 4, 15:08 UTC
Update - We are continuing to work on a fix for this issue.
Sep 4, 15:06 UTC
Identified - The issue has been identified and a fix is being implemented from the service provider. We will provide another update as soon as it becomes available.
Sep 4, 13:36 UTC
Investigating - We're currently looking into an issue with multifactor verification emails from our email service provider not being sent to users logging in.
Sep 4, 12:39 UTC

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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