Monitoring - A fix has been implemented and we are monitoring the results.
May 05, 2026 - 18:24 UTC
Identified - We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.
May 05, 2026 - 16:41 UTC
Investigating - Notice: Learner Chat Currently Unavailable
To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature.
We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.
May 05, 2026 - 17:21 UTC
Identified - We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).
May 05, 2026 - 15:43 UTC
Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.
Consumer
Degraded Performance
90 days ago
99.99
% uptime
Today
Login
Degraded Performance
90 days ago
99.99
% uptime
Today
Ordering
Operational
90 days ago
100.0
% uptime
Today
Payment / JPMChase
Operational
90 days ago
100.0
% uptime
Today
Parchment Award - Transcript Services
Operational
90 days ago
99.99
% uptime
Today
Parchment Award - Diploma, Certificate, Badge, CLR
Under Maintenance
90 days ago
99.99
% uptime
Today
Parchment Analyze/Recruit
Operational
90 days ago
99.99
% uptime
Today
Course and Credit Solutions (Quottly) - Web Application
Operational
90 days ago
100.0
% uptime
Today
Course and Credit Solutions (Quottly) - Integration
Operational
90 days ago
100.0
% uptime
Today
Integrations
Operational
90 days ago
100.0
% uptime
Today
Ellucian eTranscripts
Operational
90 days ago
100.0
% uptime
Today
eScrip-Safe Printer
Operational
90 days ago
100.0
% uptime
Today
RoboRegistrar
Operational
90 days ago
100.0
% uptime
Today
Supporting Services
Under Maintenance
90 days ago
100.0
% uptime
Today
FedEx
Operational
90 days ago
100.0
% uptime
Today
USPS
Operational
90 days ago
100.0
% uptime
Today
Parchment Print
Operational
90 days ago
100.0
% uptime
Today
Parchment Support
Under Maintenance
90 days ago
100.0
% uptime
Today
Salesforce / Parchment Help Center
Under Maintenance
90 days ago
100.0
% uptime
Today
GlobalSign
Operational
90 days ago
100.0
% uptime
Today
Parchment Pathways K-12 District Transfer
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
Parchment Pathways K-12 Enroll
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
GIS Integration
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
Parchment Pathways K-12 Lottery
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
GIS Integration
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
ScribOrder
Operational
90 days ago
100.0
% uptime
Today
Credit Card Processing
Operational
90 days ago
100.0
% uptime
Today
Email Notification Service
Operational
90 days ago
100.0
% uptime
Today
IP Printing & Digital Signing
Operational
90 days ago
100.0
% uptime
Today
ScribCheck
Operational
90 days ago
100.0
% uptime
Today
SMS & Phone Services
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
Etrans System
Operational
90 days ago
100.0
% uptime
Today
Parchment Award Document Management
Operational
90 days ago
100.0
% uptime
Today
Annotation Services
Operational
90 days ago
100.0
% uptime
Today
Document Import Services
Operational
90 days ago
100.0
% uptime
Today
Search Clusters & NoSQL Storage
Operational
90 days ago
100.0
% uptime
Today
Viewer
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
May 6, 2026
No incidents reported today.
May 5, 2026
Unresolved incidents: Notice: Learner Chat Currently Unavailable, Page does not load when attempting to place a SAIR or RAIR order, Error when updating learner account profile..