Parchment Real-Time System Status
Identified - We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.
Apr 23, 2025 - 15:24 UTC

About This Site

Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.

Consumer Operational
90 days ago
99.92 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Ordering Operational
90 days ago
100.0 % uptime
Today
Payment / JPMChase Operational
90 days ago
99.76 % uptime
Today
Parchment Award - Transcript Services Operational
90 days ago
100.0 % uptime
Today
Parchment Award - Diploma, Certificate, Badge, CLR Operational
90 days ago
100.0 % uptime
Today
Parchment Analyze/Recruit Operational
90 days ago
100.0 % uptime
Today
Course and Credit Solutions (Quottly) - Web Application Operational
90 days ago
100.0 % uptime
Today
Course and Credit Solutions (Quottly) - Integration Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.97 % uptime
Today
Ellucian eTranscripts Operational
90 days ago
100.0 % uptime
Today
eScrip-Safe Printer Operational
90 days ago
100.0 % uptime
Today
RoboRegistrar Operational
90 days ago
99.91 % uptime
Today
Supporting Services Operational
90 days ago
99.35 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
USPS Operational
90 days ago
100.0 % uptime
Today
Parchment Print Operational
90 days ago
100.0 % uptime
Today
Parchment Support Operational
90 days ago
96.13 % uptime
Today
Salesforce / Parchment Help Center Operational
90 days ago
100.0 % uptime
Today
GlobalSign Operational
90 days ago
100.0 % uptime
Today
Internal Notices Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 12, 2025

No incidents reported today.

Jul 11, 2025
Resolved - This incident has been resolved.
Jul 11, 18:32 UTC
Monitoring - Our service provider has implemented a fix and are monitoring the results.
Jul 10, 20:06 UTC
Investigating - We have been notified that a portion of callers are unable to proceed through our contact center phone prompts. We have contacted our service provider in order for them to assist with this investigation. We apologize for any inconvenience this may cause.
Jul 9, 16:55 UTC
Jul 10, 2025
Jul 9, 2025
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Resolved - This incident has been resolved.
Jul 3, 15:39 UTC
Investigating - We are currently investigating this issue.
Jul 3, 15:39 UTC
Resolved - This incident has been resolved.
Jul 3, 11:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 02:34 UTC
Investigating - We are currently investigating an issue with logging into the platform as well as increased page load times.
Jul 3, 00:49 UTC
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025
Resolved - This incident has been resolved.
Jun 30, 17:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 17:51 UTC
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.