Parchment Real-Time System Status
Investigating - We are investigating an issue that is preventing administrators from submitting a support case when logged in to their Parchment administrator account.
While we work to address the root cause, there is a work around. Adding your email to the cc: field should allow the case to be submitted. We apologize for the inconvenience. We do not intend for the cc: field to be required in the long term. This is a temporary workaround.
You can also reach us at 888-662-0874 (admins only, please no learners)
Please do not submit a web case through the learner help center. Please either add a cc: to allow your web case to be submitted from the admin help center, or call us for assistance.

Feb 17, 2023 - 12:10 PST

About This Site

Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.

Consumer Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
Ordering ? Operational
Payment / JPMChase ? Operational
90 days ago
100.0 % uptime
Today
Parchment Award - Transcript Services ? Operational
Parchment Award - Diploma, Certificate, Badge, CLR Operational
Parchment Analyze/Recruit Operational
Integrations Operational
Ellucian eTranscripts ? Operational
eScrip-Safe Printer ? Operational
RoboRegistrar ? Operational
Supporting Services ? Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
USPS Operational
90 days ago
100.0 % uptime
Today
Parchment Print Operational
90 days ago
100.0 % uptime
Today
Parchment Support Operational
90 days ago
100.0 % uptime
Today
Salesforce / Parchment Help Center Operational
90 days ago
100.0 % uptime
Today
GlobalSign Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2023

No incidents reported today.

Mar 28, 2023
Resolved - This incident has been resolved.
Mar 28, 07:22 PDT
Monitoring - A fix has been implemented for all future orders. We are in process of resending notifications of out of network recipients that did not include the document access link. This process will take most of the business day. By chance, if a learner does contact your institution you can look up the order on the history tab, and on the order details page you will see the button to process a resend, which will remedy the learners issue immediately.
Mar 27, 11:06 PDT
Mar 27, 2023
Resolved - A fix has been implemented for all future orders. We are in process of resending notifications of out of network recipients that did not include the document access link. This process will take most of the business day. By chance, if a learner does contact your institution you can look up the order on the history tab, and on the order details page you will see the button to process a resend, which will remedy the learners issue immediately.
Mar 27, 09:29 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 07:58 PDT
Investigating - We are currently investigating reports that out of network recipients are receiving email notifications without the document access link.
Mar 27, 06:29 PDT
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.