Investigating - We are investigating an issue that is preventing administrators from submitting a support case when logged in to their Parchment administrator account. While we work to address the root cause, there is a work around. Adding your email to the cc: field should allow the case to be submitted. We apologize for the inconvenience. We do not intend for the cc: field to be required in the long term. This is a temporary workaround. You can also reach us at 888-662-0874 (admins only, please no learners) Please do not submit a web case through the learner help center. Please either add a cc: to allow your web case to be submitted from the admin help center, or call us for assistance.
Feb 17, 2023 - 12:10 PST
Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.