Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 2022 - 11:15 PST
Investigating - On Nov 26 at 12:00 MST, Parchment will be implementing a change to our load balancing traffic control for SFTP services to enforce the spread of traffic better across the resources we have provisioned. The original purpose of the implemented settings we will be reverting was an attempt at resolving previous issues with a small subset of members that was not found to have made an impact to the SFTP services, but was never reverted at the time. Our expectation is that members will not see any change to their SFTP connectivity to the service after the change is implemented. However, out of an abundance of caution, we will more closely monitor the services in scope to ensure connectivity is uninterrupted. Should any new issues arise, the change can be rolled back quickly without additional interruption of service. We thank you for your patience while we work to improve our resiliency and the service we provide to you.
Nov 26, 2022 - 10:43 PST
Investigating - Parchment will be CLOSED on Thursday 11/24/2022 and Friday 11/25/2022. We will reopen on Monday 11/28/2022.
UPDATE: Parchment employees from around the world will gather in Arizona for a company-wide training and end of year celebration December 7-9. As a result, the following Parchment Support services will be impacted: Parchment Learner Support: phone support will be unavailable 12/7-12/9. Learners can contact support via chat and web case at www.parchment.com/chat-support. There may be some delays in response. Parchment Administrator Support: There may be some delays in response 12/7-12/9. We appreciate your patience. There will be no disruption to Parchment Print & Mail operations during this time period.
Nov 09, 2022 - 09:47 PST
Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.
Resolved -
The backlog has been processed and all systems are operational.
Nov 19, 20:24 PST
Monitoring -
All services are currently operational. However, order indexing and searching in the Todo List is currently delayed while the backend is processing through the backlog.
Nov 19, 16:31 PST
Identified -
We are currently experiencing degraded performance caused by a change being implemented that was not expected to impact a small set of internal services. We will provide updates as the work is being completed and service health returns to operational.
Nov 19, 14:14 PST
Resolved -
This incident has been resolved.
Nov 15, 09:16 PST
Investigating -
We are currently investigating reports of orders stuck in use or in a processing status. This should be resolved shortly.
Nov 15, 07:39 PST