Parchment Real-Time System Status
Identified - The holiday season is upon us. The Parchment team, and specifically Parchment Support, will be closed or providing limited services on the following dates:
11/25 CLOSED
11/26 CLOSED
12/10 Expect some delays in support for administrators and students on 12/9 and 12/10 as we travel to gather in person for our annual employee meeting and holiday party being held on 12/10. There will be no phone support for students / test takers on 12/10. Students can submit a web case through www.parchment.com for assistance. Parchment Print will operate as usual.
12/24 CLOSED
12/31 CLOSED
Best wishes from the Parchment Support team for a happy and healthy holiday season!
Nov 22, 07:50 PST

About This Site

Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.

Consumer Operational
Learner (Login, Registration & Ordering) ? Operational
Administrator (Login & Processing) ? Operational
Parchment 6 Operational
Administrator (Login & Processing) ? Operational
Parchment 7 Operational
Administrator (Login & Processing) ? Operational
Learner (Login, Registration & Ordering) ? Operational
Integrations Operational
SPEEDE Integration ? Operational
SFTP Downloads ? Operational
SFTP Services (Outbound/Inbound) ? Operational
Parchment Analyze Operational
Parchment Award Operational
Credentials Solutions Operational
90 days ago
100.0 % uptime
Today
TranscriptsPlus ? Operational
eScrip-Safe ? Operational
ParkingPlus Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 4, 2021

No incidents reported today.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021
Resolved - This incident has been resolved.
Nov 22, 07:46 PST
Update - We are continuing to monitor for any further issues.
Oct 15, 10:37 PDT
Monitoring - We have been working with our partner Ellucian to identify the issue. Presently, the API is responding within acceptable limits and ordering appears to be back to normal. We will continue to monitor the situation and engage our partner as necessary.
Oct 15, 10:37 PDT
Investigating - We are currently experiencing an issue with unresponsive Ellucian APIs that is impacting the learner order experience.
Oct 15, 08:46 PDT
Resolved - This incident has been resolved.
Nov 22, 07:45 PST
Identified - Due to staffing shortages within Parchment's Print Operations we are currently delayed in processing diploma requests (both for new issuances, and for reprints / release from hold on prior issuances). We are working to bring our production back within our standard level of service. At this time Members and Graduates should expect up to a 10 day delay on processing. We apologize for the inconvenience and are working to improve processes to avoid similar delays in the future.
Oct 7, 13:57 PDT
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.