Investigating - We are investigating an issue that is preventing administrators from submitting a support case when logged in to their Parchment administrator account. While we work to address the root cause, there is a work around. Adding your email to the cc: field should allow the case to be submitted. We apologize for the inconvenience. We do not intend for the cc: field to be required in the long term. This is a temporary workaround. You can also reach us at 888-662-0874 (admins only, please no learners) Please do not submit a web case through the learner help center. Please either add a cc: to allow your web case to be submitted from the admin help center, or call us for assistance.
Feb 17, 2023 - 12:10 PST
Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.
Consumer
Operational
90 days ago
100.0
% uptime
Today
Login
?
Operational
Ordering
?
Operational
Payment / JPMChase
?
Operational
90 days ago
100.0
% uptime
Today
Parchment Award - Transcript Services
?
Operational
Parchment Award - Diploma, Certificate, Badge, CLR
Operational
Parchment Analyze/Recruit
Operational
Integrations
Operational
Ellucian eTranscripts
?
Operational
eScrip-Safe Printer
?
Operational
RoboRegistrar
?
Operational
Supporting Services
?
Operational
90 days ago
100.0
% uptime
Today
FedEx
Operational
90 days ago
100.0
% uptime
Today
USPS
Operational
90 days ago
100.0
% uptime
Today
Parchment Print
Operational
90 days ago
100.0
% uptime
Today
Parchment Support
Operational
90 days ago
100.0
% uptime
Today
Salesforce / Parchment Help Center
Operational
90 days ago
100.0
% uptime
Today
GlobalSign
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Mar 28, 07:22 PDT
Monitoring -
A fix has been implemented for all future orders. We are in process of resending notifications of out of network recipients that did not include the document access link. This process will take most of the business day. By chance, if a learner does contact your institution you can look up the order on the history tab, and on the order details page you will see the button to process a resend, which will remedy the learners issue immediately.
Mar 27, 11:06 PDT
Resolved -
A fix has been implemented for all future orders. We are in process of resending notifications of out of network recipients that did not include the document access link. This process will take most of the business day. By chance, if a learner does contact your institution you can look up the order on the history tab, and on the order details page you will see the button to process a resend, which will remedy the learners issue immediately.
Mar 27, 09:29 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 27, 07:58 PDT
Investigating -
We are currently investigating reports that out of network recipients are receiving email notifications without the document access link.
Mar 27, 06:29 PDT