Longer than normal backlogs in International Customs Offices

Incident Report for Parchment Inc

Identified

We are seeing longer than normal backlogs in International Customs Offices. Please allow 4 -6 weeks for International shipments sent via mail. Parchment is unable to issue refunds related to this delay. We have added this messaging to our ordering platform as an effort to inform learners as they submit their requests.

Posted Apr 23, 2025 - 15:24 UTC

This incident affects: Supporting Services (FedEx, USPS) and Consumer (Ordering).