Notice: Learner Chat Currently Unavailable

Incident Report for Parchment Inc

Investigating

Notice: Learner Chat Currently Unavailable

To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature.

We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

Posted May 05, 2026 - 17:21 UTC

This incident affects: Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR and Supporting Services (Parchment Support, Salesforce / Parchment Help Center).