ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.
Posted Jun 16, 2026 - 14:48 UTC
Investigating
Notice: Learner Chat Currently Unavailable
To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature.
We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.
Posted May 05, 2026 - 17:21 UTC
This incident affected: Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR and Supporting Services (Parchment Support, Salesforce / Parchment Help Center).