MFA code emails not being sent

Incident Report for Parchment Inc

Resolved

This incident has been resolved.

Posted Sep 04, 2026 - 18:58 UTC

Monitoring

A fix has been implemented by the service and we're currently monitoring results.

Posted Sep 04, 2026 - 15:08 UTC

Update

We are continuing to work on a fix for this issue.

Posted Sep 04, 2026 - 15:06 UTC

Identified

The issue has been identified and a fix is being implemented from the service provider. We will provide another update as soon as it becomes available.

Posted Sep 04, 2026 - 13:36 UTC

Investigating

We're currently looking into an issue with multifactor verification emails from our email service provider not being sent to users logging in.

Posted Sep 04, 2026 - 12:39 UTC

This incident affected: Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, and Parchment Analyze/Recruit.