Order Payment Processing Failing to Complete

Incident Report for Parchment Inc

Resolved

This incident has been resolved.
Posted Nov 06, 2026 - 03:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 06, 2026 - 03:10 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 06, 2026 - 02:56 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 06, 2026 - 02:46 UTC

Investigating

We are currently investigating this issue.
Posted Nov 06, 2026 - 02:21 UTC
This incident affected: Parchment Award - Transcript Services and Parchment Award - Diploma, Certificate, Badge, CLR.