Error when updating learner account profile.

Incident Report for Parchment Inc

Resolved

A fix has been implemented and all formats of phone numbers are accepted.

Posted May 06, 2026 - 15:04 UTC

Identified

We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

Posted May 05, 2026 - 15:43 UTC

This incident affected: Consumer (Login).