Parchment Message "Error: Failed to get orders"

Incident Report for Parchment Inc

Resolved

This incident has been resolved.
Posted Jul 20, 2026 - 23:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 20, 2026 - 22:38 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 20, 2026 - 22:24 UTC

Update

We are continuing to investigate this issue. Thank you for your patience while our team works towards a resolution.
Posted Jul 20, 2026 - 21:50 UTC

Update

We are continuing to investigate this issue.
Posted Jul 20, 2026 - 21:12 UTC

Investigating

We are currently investigating an issue where users are seeing an "Error: Failed to get orders" message when attempting to view their To Do Lists.
Posted Jul 20, 2026 - 21:12 UTC
This incident affected: Parchment Award - Transcript Services.