After scaling infrastructure in our registration suite, and applying fixes in our user directory & our registration suite, we have mitigated the issue. The core issue appears to have been a bug in our user sync that was attempting to sync many times for a single user, which was effectively hammering our login infrastructure and causing the degraded service. We fixed the bug and now only sync once per user.
Posted May 27, 2026 - 20:20 UTC
Update
We are continuing to investigate this issue.
Posted May 27, 2026 - 19:42 UTC
Update
We are continuing to investigate this issue.
Posted May 27, 2026 - 18:24 UTC
Update
We are continuing to investigate this issue.
Posted May 27, 2026 - 17:18 UTC
Investigating
We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.
Posted May 27, 2026 - 15:58 UTC
Update
Our team is closely monitoring our system for any further issues.
Posted May 27, 2026 - 14:00 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 26, 2026 - 21:58 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 26, 2026 - 21:32 UTC
Update
We are continuing to investigate this issue.
Posted May 26, 2026 - 21:21 UTC
Update
Our investigation is ongoing. We'll share further updates as more information becomes available.
Posted May 26, 2026 - 20:08 UTC
Update
We are continuing to investigate this issue.
Posted May 26, 2026 - 17:42 UTC
Update
We are continuing to investigate this issue.
Posted May 26, 2026 - 17:40 UTC
Investigating
We're investigating new reports of users having trouble accessing their Parchment Administrator accounts. We'll share an update as soon as we have more information.
Posted May 26, 2026 - 16:36 UTC
This incident affected: Parchment Award - Transcript Services, Parchment Award - Diploma, Certificate, Badge, CLR, and Parchment Analyze/Recruit.